Campaign Use Case: Customer Care

Campaign Use Case Description:

This campaign sends appointment-related transactional SMS messages, including confirmations, reminders, and follow-up messages, only to individuals who have planned a visit with MARANATHA BAPTIST CHURCH OF BERKS COUNTY through the website and have explicitly opted in to receive SMS notifications from MARANATHA BAPTIST CHURCH OF BERKS COUNTY.

Messages are sent solely to support the visit experience and related follow-up. No promotional or marketing messages are sent.

Sample Message #1:

Hi John! This is Brydon with MARANATHA BAPTIST CHURCH OF BERKS COUNTY. Your appointment for July 20 at 11:00 AM is confirmed. If you need to reschedule, please contact us at +14847729175. Reply STOP to unsubscribe.

Sample Message #2:

Hey Brian! This is Brydon from MARANATHA BAPTIST CHURCH OF BERKS COUNTY. We noticed you weren’t able to make it to your appointment. Would you like to reschedule? You can do so here: https://mbcss.baptist.center/info. Reply STOP to unsubscribe.

**************************************************

Additional Instructions

Messages include embedded links (checked)

Messages include numbers (checked)

The messages contain age gated content as defined by carrier and CTA guidelines (not checked)

The messages include content related to direct lending or other loan arrangement (not checked)

**************************************************

How do Users consent to receive messages?:

End users opt in by visiting https://mbcss.baptist.center/info and submitting their information to plan a visit to MARANATHA BAPTIST CHURCH OF BERKS COUNTY.

Users explicitly check a consent box to receive appointment-related SMS notifications from MARANATHA BAPTIST CHURCH OF BERKS COUNTY.

Users may opt out at any time by replying STOP.

Opt-in Message

You have successfully opted in to receive appointment-related SMS notifications from MARANATHA BAPTIST CHURCH OF BERKS COUNTY. Reply STOP to unsubscribe at any time.